Refund Policy
Refund Policy
At MailTube, we strive to provide a seamless and satisfying experience for all our users. However, we understand that there may be situations where you may request a refund. Please read this policy carefully to understand our refund process and eligibility criteria.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
Duplicate Payments: If you were charged multiple times for the same service.
Service Failure: If MailTube fails to deliver the promised service due to technical issues or platform errors.
Unauthorized Charges: If you notice a charge on your account that you did not authorize.
2. Non-Refundable Items
The following are generally not eligible for refunds:
Subscription Fees: Fees for monthly or annual subscriptions are non-refundable unless explicitly stated otherwise.
Monetization Earnings: Earnings generated through the platform are final and cannot be refunded.
User Error: Refunds will not be issued for errors made by the user, such as accidental purchases or incorrect uploads.
3. How to Request a Refund
To request a refund, please follow these steps:
Contact Support: Reach out to our support team at support@mailtube.com within 3 days of the transaction.
Provide Details: Include your name, email address, transaction ID, and a detailed explanation of the issue.
Review Process: Our team will review your request and respond within 3 days.
4. Refund Processing
Approved Refunds: If your refund request is approved, the refund will be processed within 3 days. The refund will be issued to the original payment method used for the transaction.
Declined Refunds: If your request does not meet our refund criteria, you will receive an explanation for the decision.
5. Changes to This Policy
MailTube reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and continued use of our services constitutes your acceptance of the updated policy.
6. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: support@mailtube.com
